Last updated: 30/05/2026
Orthonutrics respects your privacy and is committed to protecting your personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or place an order.
Identity of the Data Controller
The data controller responsible for processing your personal data is:
CLIN D'OEIL BV
Registered office: Vlieghavenlaan 41, 3140 Keerbergen, Belgium
Company number (KBO/BCE): 0765420070
VAT number: BE 0765.420.070
Email: info@orthonutrics.com
Hereinafter referred to as “Orthonutrics”, “we”, “our”, or “us”.
Which Personal Data We Collect
We may collect and process the following categories of personal data:
Identification and Contact Information
- First and last name
- Billing address
- Delivery address
- Email address
- Telephone number
Order and Transaction Information
- Ordered products
- Payment status
- Order history
- Delivery information
Please note:
Payment information is processed securely by external payment providers. Orthonutrics does not store full payment card details.
Website Usage Information
Depending on your cookie preferences, we may collect:
- IP address
- Browser type
- Device information
- Website interaction data
- Cookie preferences
Communications
If you contact us, we may process:
- Email correspondence
- Customer support requests
- Other communications you voluntarily provide
Why We Process Your Data
We process your personal data for the following purposes:
Order Processing
To:
- Process and deliver orders
- Manage payments
- Provide order confirmations
- Respond to customer inquiries
Legal basis: Performance of a contract.
Legal and Administrative Obligations
To comply with:
- Accounting obligations
- Tax obligations
- Consumer protection regulations
Legal basis: Legal obligation.
Website Functionality and Security
To:
- Maintain website functionality
- Protect against fraud or misuse
- Ensure platform security
Legal basis: Legitimate interest.
Analytics and Improvement
If consent is provided, we may use analytical data to:
- Improve website usability
- Understand website performance
- Optimize user experience
Legal basis: Consent.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies.
For more information, please consult our Cookie Policy.
Non-essential cookies will only be placed after obtaining your consent where required by law.
Sharing of Personal Data
We only share personal data when necessary for the operation of our services.
Your data may be shared with:
- Payment providers
- Delivery partners
- IT and hosting providers
- Professional advisors where legally required
These parties only receive the data necessary for their specific services.
We do not sell personal data to third parties.
Data Retention
We retain personal data only as long as necessary for:
- Order fulfillment
- Legal obligations
- Accounting and tax requirements
- Legitimate business purposes
Certain information may be retained longer where legally required.
Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request data portability
Requests may be submitted using the contact details provided below.
We may request proof of identity before processing certain requests.
Security Measures
We take appropriate technical and organizational measures to protect personal data against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
However, no online system can guarantee absolute security.
Changes to This Privacy Policy
Orthonutrics reserves the right to modify this Privacy Policy at any time.
The most recent version will always be available on the website.
Contact
For questions regarding this Privacy Policy or the processing of personal data, please contact:
CLIN D'OEIL BV
info@orthonutrics.com
Vlieghavenlaan 41, 3140Keerbergen
Complaints
If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the Belgian Data Protection Authority:
Gegevensbeschermingsautoriteit / Autorité de protection des données
Rue de la Presse 35 / Drukpersstraat 35
1000 Brussels
Belgium